Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Norwood (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. This role involves scheduling, client check-in, and connecting clients with the appropriate tax professional.

Ideal candidates bring experience in fast-paced client service, strong communication, and the ability to multitask during tax season. Evening and weekend availability is required for seasonal coverage.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. This role involves scheduling, client check-in, and connecting clients with the appropriate tax professional.

Ideal candidates bring experience in fast-paced client service, strong communication, and the ability to multitask during tax season. Evening and weekend availability is required for seasonal coverage.