Front Desk & Client Services Specialist

H&R Block, Inc.; Rock Hill (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life outside of work support

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Rock Hill, SC. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

With training provided, this role can lead to tax preparation or office leadership. This in-person role requires availability evenings and weekends during tax season and contributes to a welcoming, efficient client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities.
• Excellent organization with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain organized office and professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Team collaboration

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Rock Hill, SC. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

With training provided, this role can lead to tax preparation or office leadership. This in-person role requires availability evenings and weekends during tax season and contributes to a welcoming, efficient client experience.