Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Rockingham (NC); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and serve as the friendly face of the office in Rockingham, NC. This in-person role supports scheduling, intake, and daily office operations alongside tax professionals during the busy tax season.

You'll manage check-ins, answer calls, and connect clients with the right tax expert, while maintaining confidentiality and a professional environment. Evening/weekend availability is required.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Team collaboration

Evening/weekend availability

Formation

High school diploma / GED

Outils

Microsoft Office

Teams

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and serve as the friendly face of the office in Rockingham, NC. This in-person role supports scheduling, intake, and daily office operations alongside tax professionals during the busy tax season.

You'll manage check-ins, answer calls, and connect clients with the right tax expert, while maintaining confidentiality and a professional environment. Evening/weekend availability is required.