Front Desk & Client Services Specialist

H&R Block, Inc.; Falls Church (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Falls Church, VA is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, and support daily office operations alongside tax professionals.

You will handle scheduling, answer calls, match clients with the right tax expert, and maintain a clean, organized office while protecting sensitive information.

This in-person role offers training and a path into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and manage check-in.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client intake and document scanning.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office tools

Evenings/weekends availability

Education

High school diploma or GED

Tools

Scheduling systems

Microsoft Office

Job description

H&R Block, Inc. in Falls Church, VA is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, and support daily office operations alongside tax professionals.

You will handle scheduling, answer calls, match clients with the right tax expert, and maintain a clean, organized office while protecting sensitive information.

This in-person role offers training and a path into tax preparation or office leadership during tax season.