Front Desk & Client Services Pro – Tax Office

H&R Block, Inc.; Boise (ID); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, handle check-in, manage documents, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, professionalism, and teamwork, with flexibility for evenings and weekends during tax season, offering a pathway to tax preparation or office leadership within a supportive office culture.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Tech savvy

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, handle check-in, manage documents, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, professionalism, and teamwork, with flexibility for evenings and weekends during tax season, offering a pathway to tax preparation or office leadership within a supportive office culture.