Front Desk & Client Services Pro — Tax Office

H&R Block, Inc.; North Las Vegas (NV); On-site; USD 17,000 - 37,000; Part time

Benefits offered by this job

medical and prescription drug coverage

401(k) Retirement Savings Plan

Employee Assistance Program

(virtual) fitness center programs

associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and guide clients to the right tax professional. This in-person role supports office operations and collaborating with a tax team.

Experience in fast-paced, client-focused environments is valued. Evening and weekend availability during tax season is required, with benefits and opportunities for growth

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Tech proficiency

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and guide clients to the right tax professional. This in-person role supports office operations and collaborating with a tax team.

Experience in fast-paced, client-focused environments is valued. Evening and weekend availability during tax season is required, with benefits and opportunities for growth