Front Desk Pro: Welcoming Tax Office & Client Support

H&R Block; Newton (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Winston-Salem, NC seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience during tax season.

This role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends. Training provided, potential growth into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Winston-Salem, NC seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience during tax season.

This role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends. Training provided, potential growth into tax preparation or office leadership.