Front Desk Client Experience Specialist (Tax Season)

H&R Block; Jefferson (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Winston-Salem, NC. The role involves greeting clients, scheduling, check-in, and supporting daily office operations in person.

You will work with tax professionals and teammates, handling documents and client information with discretion. Evening and weekend availability during tax season is required, with training provided.

Qualifications

• Experience in a fast-paced, client-centric environment
• Strong interpersonal and communication skills for professional client service
• Ability to multitask and manage competing priorities
• Good organizational skills with attention to detail
• Comfort using basic computer programs and scheduling systems
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients and create a welcoming first impression
• Answer phone calls, schedule appointments, match clients with the right tax professional
• Manage client check-in and intake, including document handling
• Maintain office organization and cleanliness
• Collaborate with tax professionals to ensure smooth daily operations
• Handle sensitive client information with confidentiality

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Winston-Salem, NC. The role involves greeting clients, scheduling, check-in, and supporting daily office operations in person.

You will work with tax professionals and teammates, handling documents and client information with discretion. Evening and weekend availability during tax season is required, with training provided.