In-Person Client Experience Associate — Tax Season

H&R Block, Inc.; Middleborough (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Middleborough, MA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily operations during tax season, with potential growth into tax prep or leadership.

You will work evenings and weekends as needed, supporting a busy team of tax professionals while maintaining confidentiality of client information.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Computer/Office tools

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Middleborough, MA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily operations during tax season, with potential growth into tax prep or leadership.

You will work evenings and weekends as needed, supporting a busy team of tax professionals while maintaining confidentiality of client information.