Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Fort Scott (KS); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. in Fort Scott, Kansas, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations with a team of tax professionals.

This in-person role provides training and can be a stepping stone into tax preparation or office leadership. Availability for evenings and weekends during tax season is required, contributing to a smooth client experience during peak times.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. in Fort Scott, Kansas, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations with a team of tax professionals.

This in-person role provides training and can be a stepping stone into tax preparation or office leadership. Availability for evenings and weekends during tax season is required, contributing to a smooth client experience during peak times.