Front Desk & Client Experience Specialist

H&R Block, Inc.; Richland Township (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals, handle documents, and help maintain a professional client experience during busy tax seasons.

The role offers hands-on exposure to tax services and office leadership pathways, with training provided to grow within the team.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Good organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Client-centric service

Multitasking

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals, handle documents, and help maintain a professional client experience during busy tax seasons.

The role offers hands-on exposure to tax services and office leadership pathways, with training provided to grow within the team.