Front Desk & Client Experience Specialist

H&R Block, Inc.; Clover (SC); On-site; USD 24,000 - 36,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in a in-person, friendly tax-office environment.

You will coordinate with tax professionals, schedule appointments, and help provide a professional client experience during peak tax season. Ideal candidates bring strong communication, multitasking, and organizational skills, with experience in fast-paced customer service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in a in-person, friendly tax-office environment.

You will coordinate with tax professionals, schedule appointments, and help provide a professional client experience during peak tax season. Ideal candidates bring strong communication, multitasking, and organizational skills, with experience in fast-paced customer service.