Front Desk & Client Experience Lead (Tax Season)

H&R Block, Inc.; Saint Peters (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Saint Peters, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will collaborate with tax professionals and help schedule clients for the right tax expert, with training provided for tax-season tasks and office routines. Ideal candidates excel in customer service, communication, and organization, and can work evenings and weekends during tax season, contributing to a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Organizational skills

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Saint Peters, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will collaborate with tax professionals and help schedule clients for the right tax expert, with training provided for tax-season tasks and office routines. Ideal candidates excel in customer service, communication, and organization, and can work evenings and weekends during tax season, contributing to a