Client Service Concierge — Front Desk & Tax Season Lead

H&R Block, Inc.; Saint Charles (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Saint Charles, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle check-ins, and maintain a professional, confidential environment. Evening and weekend availability during tax season is required, providing a stepping stone into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize daily tasks.
• Detail-oriented with reliable follow-through.
• Proficient with basic office software.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain a clean, organized office for a professional experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Saint Charles, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle check-ins, and maintain a professional, confidential environment. Evening and weekend availability during tax season is required, providing a stepping stone into tax preparation or office leadership.