Front Desk & Client Concierge - Tax Season (In‑Person)

H&R Block, Inc.; Eldersburg (MD); In loco; USD 21.000 - 37.000; Tempo pieno

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in a fast-paced tax office.

This on-site role offers exposure to tax professionals and potential growth into tax preparation or leadership with training. Ideal candidates have strong communication, organization, and multitasking abilities, plus experience in customer-service roles.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools such as Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Client service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Evenings/weekends availability

Formazione

High school diploma / GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in a fast-paced tax office.

This on-site role offers exposure to tax professionals and potential growth into tax preparation or leadership with training. Ideal candidates have strong communication, organization, and multitasking abilities, plus experience in customer-service roles.