Front Desk Client Concierge – Tax Season (In-Person)

H&R Block, Inc.; Fenton (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a smooth client experience and become part of a team focused on helpful, confidential service during tax season.

The role emphasizes in-person interactions, organization, and teamwork with possible opportunities to advance into tax preparation or office leadership as training is provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Digital tools

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a smooth client experience and become part of a team focused on helpful, confidential service during tax season.

The role emphasizes in-person interactions, organization, and teamwork with possible opportunities to advance into tax preparation or office leadership as training is provided.