Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; Paola (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist for our Paola, KS office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

This is an in-person role with potential to grow into tax prep or leadership with training. Ideal candidates are customer-focused, organized, able to multitask, and comfortable with Microsoft Office, Teams, and scheduling systems.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Team collaboration

Attention to detail

Education

High school diploma / GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist for our Paola, KS office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

This is an in-person role with potential to grow into tax prep or leadership with training. Ideal candidates are customer-focused, organized, able to multitask, and comfortable with Microsoft Office, Teams, and scheduling systems.