Front Desk & Client Services Specialist

H&R Block, Inc.; Sparta (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with a team of tax professionals and help guide clients to the right specialist based on their needs.

The role emphasizes a welcoming client experience, confidentiality with sensitive information, and maintaining a clean, professional office environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Team collaboration

Job description

H&R Block in Wisconsin is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with a team of tax professionals and help guide clients to the right specialist based on their needs.

The role emphasizes a welcoming client experience, confidentiality with sensitive information, and maintaining a clean, professional office environment.