Front Desk & Client Care Coordinator

Aiding With Care Health Services, INC; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Aiding With Care Health Services, INC is seeking a reliable Front Desk Receptionist to warmly welcome clients, coordinate front-office operations, and support scheduling for caregivers in a fast-paced home care setting.

The ideal candidate will be organized, discreet, and able to manage calls, emails, patient intake, and records while maintaining confidentiality and delivering excellent service to clients and caregivers.

Qualifications

• Excellent communication and interpersonal skills.
• Strong computer skills and the ability to learn agency software quickly.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities and remain calm in a busy office.
• Strong problem-solving skills and initiative.
• Must be dependable, punctual, responsible, and able to work as part of a team.
• Bilingual English/Spanish is a plus, but not required.

Responsibilities

• Serve as the professional and welcoming first point of contact for clients, caregivers, families, and visitors.
• Answer and manage incoming phone calls, emails, and office communications promptly and professionally.
• Assist with caregiver scheduling and staffing, including coordinating coverage, schedule changes, call-outs, and open shifts.
• Assist with client intake, gathering necessary information and ensuring documentation is complete and accurate.
• Assist with authorizations, service documentation, and maintaining accurate client records.
• Monitor and assist with EVV and timekeeping, including identifying discrepancies and following up as needed.
• Provide payroll support, including reviewing caregiver hours, time records, and documentation for accuracy.
• Assist with insurance paperwork, client files, caregiver records, and other administrative documentation.
• Coordinate communication between clients, caregivers, office staff, and management.
• Assist with staffing needs and help ensure appropriate caregiver coverage for client schedules.
• Maintain organized and up-to-date electronic and physical files.
• Support general office coordination and administrative operations.
• Follow agency policies, procedures, confidentiality requirements, and applicable home care regulations.
• Handle sensitive information with discretion and professionalism.
• Provide exceptional customer service and help create a positive experience for clients, caregivers and administrative team.
• Coordinate projects and tasks to ensure efficient workflow
• Handle billing and payment processing

Skills

Excellent communication

Interpersonal skills

Strong computer skills

Organizational skills

Multitasking

Team player

Punctual

Tools

EVV

Timekeeping

HHAXCHANGE

Job description

Aiding With Care Health Services, INC is seeking a reliable Front Desk Receptionist to warmly welcome clients, coordinate front-office operations, and support scheduling for caregivers in a fast-paced home care setting.

The ideal candidate will be organized, discreet, and able to manage calls, emails, patient intake, and records while maintaining confidentiality and delivering excellent service to clients and caregivers.