Overnight Front Desk Guest Service Specialist (Federal)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); El Centro (CA); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

PAID ANNUAL LEAVE

SICK LEAVE

MEDICAL/DENTAL INSURANCE

FLEXIBLE SPENDING ACCOUNT

PENSION PLAN

401K SAVINGS PLAN - UP TO 3% MATCH

SHORT TERM DISABILITY/LONG TERM DISABI

LIFE INSURANCE

PET INSURANCE

TAX FREE SHOPPING PRIVILEGES

FREE BUS PASSES/FREE PARKING

DISCOUNTED TICKETS AT MWR

ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a front desk associate for Navy Gateway Inn & Suites and Navy Lodge in El Centro, CA. The role centers on greeting guests, handling reservations, payments, and providing outstanding guest service throughout overnight shifts.

You will operate the Property Management System (PMS), assist with inquiries, and ensure lobby safety and orderliness while delivering a positive guest experience in a federal hospitality setting.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Substitution of education for experience: study above high school level may substitute for experience.

Responsibilities

• Greet and assist guests, answer questions about lodging facilities and local attractions.
• Process reservations, payments, check-in/check-out, and issue receipts.
• Use PMS to access guest information, modify bookings, and print reports.
• Maintain front desk lobby, cleanliness, and security of guests and property.
• Handle calls via multi-line phone system and coordinate with other staff.

Skills

Welcoming demeanor

Effective communication

Guest services

Professional interactions

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a front desk associate for Navy Gateway Inn & Suites and Navy Lodge in El Centro, CA. The role centers on greeting guests, handling reservations, payments, and providing outstanding guest service throughout overnight shifts.

You will operate the Property Management System (PMS), assist with inquiries, and ensure lobby safety and orderliness while delivering a positive guest experience in a federal hospitality setting.