Evening Front Desk Guest Services Agent

Crescent Hotels & Resorts; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Crescent Hotels & Resorts in Bethesda, MD is seeking a Front Desk Agent to welcome guests, check them in, input guest information, and ensure a smooth arrival experience at The Bethesdan Hotel. The role requires friendly, accurate service and a willingness to assist with special requests. Shifts include PM availability, weekends, and holidays.

You will handle payments, provide local information, and upsell hotel services to maximize occupancy. Hilton experience is a plus but not required.

Qualifications

• 2 years: customer service (preferred)
• 1 year: Hotel experience (preferred)

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the POS system, handling money, processing payments, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• We are Crescent Hotels & Resorts, a team of hospitality professionals dedicated to exceptional guest experiences, offering health & wellness programs, best-in-class learning, travel discounts, and a supportive career journey where you belong.

Skills

Customer service

Hotel experience

Job description

Crescent Hotels & Resorts in Bethesda, MD is seeking a Front Desk Agent to welcome guests, check them in, input guest information, and ensure a smooth arrival experience at The Bethesdan Hotel. The role requires friendly, accurate service and a willingness to assist with special requests. Shifts include PM availability, weekends, and holidays.

You will handle payments, provide local information, and upsell hotel services to maximize occupancy. Hilton experience is a plus but not required.