Guest Services Front Desk Agent

Obsolete Site; Hawaii; On-site; USD 36,000 - 52,000; Full time

Job summary

Army NAF in Hawaii seeks a hotel front desk clerk responsible for guest service, reservations, and front-office tasks including check-in/check-out, ID verification, payment processing and key control.

You will resolve guest complaints, maintain logs, and support security and emergency communications during medical and fire incidents. Work hours vary and include nights, weekends, and holidays.

Qualifications

• Work independently with minimal supervision.
• Must have strong customer service skills and diplomacy.
• Must communicate clearly in English, both verbal and written.
• Must be able to perform basic arithmetic for reports and handling change.
• Must be comfortable using standard office equipment and software.

Responsibilities

• Serve as a hotel front desk agent with duties across guest service cycle.
• Execute reservations, room assignments, check-in/out, ID verification, and payment processing.
• Resolve guest complaints and escalate serious issues as needed.
• Perform front office duties including telephone services, luggage storage, lost and found, reports, parking, and security.
• Provide communication assistance in medical and fire emergencies as needed.

Skills

Customer service

English communication

Mathematical ability

Office software

Tools

Microsoft Outlook

SharePoint

Word

PowerPoint

Excel

Job description

Army NAF in Hawaii seeks a hotel front desk clerk responsible for guest service, reservations, and front-office tasks including check-in/check-out, ID verification, payment processing and key control.

You will resolve guest complaints, maintain logs, and support security and emergency communications during medical and fire incidents. Work hours vary and include nights, weekends, and holidays.