Front Desk Supervisor

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 42,000 - 58,000; Full time

Job summary

Boyd Gaming Corporation seeks a Front Desk Supervisor to assist the Hotel Manager with daily front desk operations, supervise hotel staff, and provide exemplary service to guests. This role emphasizes teamwork, efficiency, and adherence to hotel policies in a fast-paced casino hotel environment.

Candidates should have at least three years of experience as a front desk clerk, strong customer service and communication skills, and the ability to use hotel management software.

Qualifications

• Three years of experience as a front desk clerk.
• Supervisory experience preferred.
• Ability to use hotel management software and systems.

Responsibilities

• Assist the Hotel Manager with daily front desk operations.
• Supervise, train and evaluate front desk staff.
• Handle guest inquiries and resolve complaints.
• Maintain knowledge of room rates, availability, and policies.
• Ensure compliance with company and regulatory policies.

Skills

Guest services

Customer service

Interpersonal skills

Communication

Tools

Hotel management software

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Job Functions

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Able to perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Other related projects and/or duties as assigned by management.

Qualifications

• Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
• Able to use the company’s software systems for hotel management, etc.
• Must have excellent customer service, communication, and interpersonal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.