Hotel Clerk/$15.00 hr

Delta Downs; Vinton (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking a front desk associate in a Louisiana casino environment. The role involves processing room sales, registrations, payments, and delivering professional guest service experiences.

You will handle check-ins/outs, inquiries, and maintain accurate transaction records while collaborating with hosts to ensure high-quality guest experiences. Flexibility in shifts and standing for extended periods are required.

Qualifications

• High school diploma or equivalent with at least 6 months front desk experience.
• Proficiency with basic office equipment and computer systems.
• Typing 45+ wpm with 10-key data entry skills.
• Strong English communication, written and verbal.
• Knowledge of hotel key card systems and access control.
• Ability to work flexible schedules and varying shifts.
• Able to stand for extended periods.
• Strong multitasking and attention to detail.
• Proficiency in basic math and cash handling.
• Experience with cash handling and electronic payments.
• Familiarity with LMS, CMS, Hot Sauce/Espresso.
• Ability to obtain gaming certifications/licenses as applicable.

Responsibilities

• Manage front desk operations by processing room sales and guest service experiences.
• Address guest inquiries, resolve issues, and provide hotel information about amenities and local attractions.
• Complete guest registrations and data entry into computer systems.
• Facilitate guest check-in/check-out including key distribution.
• Process guest payments and reconcile transactions during shift.
• Collaborate with Executive Hosts to ensure high-quality guest experiences.
• Generate and maintain operational reports and system documentation.
• Reconcile daily financial records at shift end.
• Execute manual procedures during system downtime to maintain operations.
• Support management with special projects and additional duties as assigned.

Skills

Typing 45 wpm

10-key data entry

English communication

Office equipment & computer systems

Cash handling

LMS familiarity

CMS familiarity

Hot Sauce/Espresso familiarity

Flexibility in schedule

Mathematics basics

Gaming certifications readiness

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce

Espresso

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsibilities

• Manage front desk operations by processing room sales and delivering professional guest service experiences
• Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions
• Complete guest registration procedures, including registration forms and computer system entries
• Facilitate guest check-in and check-out processes, including key distribution
• Process guest payments and maintain accurate transaction records during shift reconciliation
• Collaborate with Executive Hosts to ensure consistent and high-quality guest experiences
• Generate and maintain operational reports and system documentation
• Reconcile daily transactions and financial records at shift conclusion
• Execute manual procedures during system downtime to maintain operational continuity
• Support management with special projects and additional duties as assigned

Qualifications

• High school diploma or equivalent with a minimum of 6 months of front desk experience
• Proficiency with basic office equipment and computer systems
• Typing speed of 45+ words per minute with demonstrated 10-key data entry skills
• Strong English communication skills, both written and verbal
• Knowledge of hotel key card systems and access control procedures
• Ability to work flexible schedules, including varying shifts
• Capability to perform duties while standing for extended periods
• Strong multitasking abilities with meticulous attention to detail
• Proficiency in basic mathematics, including addition, subtraction, and account reconciliation
• Experience with cash handling and electronic payment processing systems
• Familiarity with property management systems, including LMS, CMS, and Hot Sauce/Espresso platforms
• Ability to obtain and maintain required gaming certifications and licenses as applicable to the position

Equal Opportunity Employment

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.