PM Front Desk Agent - Guest Services

Stonebridge; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401(k) Matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent for the PM shift in New Orleans, LA. You will manage the front desk, check-ins/outs, and guest inquiries, ensuring smooth payments and accurate records using the hotel’s systems.

You’ll handle room assignments, reservations, and guest communications, while balancing cash and balancing accounts. The role requires flexibility for evenings, weekends, and holidays and a commitment to exceptional guest experiences.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Independent work

Tools

Property management systems

MS Word

MS Excel

Job description

Stonebridge is seeking a Guest Service Agent for the PM shift in New Orleans, LA. You will manage the front desk, check-ins/outs, and guest inquiries, ensuring smooth payments and accurate records using the hotel’s systems.

You’ll handle room assignments, reservations, and guest communications, while balancing cash and balancing accounts. The role requires flexibility for evenings, weekends, and holidays and a commitment to exceptional guest experiences.