Front Desk Care Navigator – Patient Scheduling & Support

Beth Israel Lahey Health; Seabrook (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Seabrook, Texas, seeks a patient services representative to greet patients, register and schedule visits, verify demographics, and collect co‑payments. You will serve as a central communications link, ensuring privacy, accuracy and courteous service in every interaction.

The role requires 1–3 years of related experience and proficiency with computer systems, including Microsoft Office.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications.
• Certificate 1 Medical Admin Assistant Cert preferred.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Serves as central communication source in patient care delivery by being responsive and accessible.
• Performs check in, registration, scheduling, verification of demographics and fiscal data.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues.
• Acts as liaison between patient and staff and between patient and other areas.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Lahey Health in Seabrook, Texas, seeks a patient services representative to greet patients, register and schedule visits, verify demographics, and collect co‑payments. You will serve as a central communications link, ensuring privacy, accuracy and courteous service in every interaction.

The role requires 1–3 years of related experience and proficiency with computer systems, including Microsoft Office.