Front Desk & Call Center Specialist – Customer Care

City of Virginia Beach; Virginia Beach (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health, dental, life insurance

Retirement plans

Tuition reimbursement

Employee assistance program

Professional development

Job summary

The City of Virginia Beach Department of Human Services seeks a Receptionist/Call Center Agent to join the Fleet & Facilities Office. You will greet visitors, answer calls, manage appointment calendars, and provide information about activities and locations within the department.

This on-site role follows a Monday–Friday 8am–5pm schedule. Preference given to candidates with call center experience and familiarity with Cisco Webex.

Qualifications

• Minimum two years of education/experience in roles like clerk or office assistant.
• Experience handling front desk interactions and visitor inquiries preferred.
• Familiarity with customer service policies and procedures is a plus.

Responsibilities

• Direct visitors to the correct area and answer incoming department calls.
• Follow Front Desk security guidelines and alert staff of any threats.
• Communicate rules and policies clearly to visitors and callers.
• Apply customer service principles to assist the public effectively.
• Maintain and update telephone lists and resource information.
• Operate computer screening systems efficiently.
• Maintain a professional demeanor to resolve complaints by directing to the right program area.

Skills

Call center experience

Front desk experience

Education

High school diploma or equivalent

Tools

Cisco Webex

Job description

The City of Virginia Beach Department of Human Services seeks a Receptionist/Call Center Agent to join the Fleet & Facilities Office. You will greet visitors, answer calls, manage appointment calendars, and provide information about activities and locations within the department.

This on-site role follows a Monday–Friday 8am–5pm schedule. Preference given to candidates with call center experience and familiarity with Cisco Webex.