Part-Time City Call Center Specialist

City of Chesapeake Virginia; Chesapeake (VA); Hybrid; USD 21,000 - 24,000; Part time

Job summary

City of Chesapeake invites applications for an Office Assistant to support the Customer Call Center operations in Chesapeake, VA. The role focuses on handling customer inquiries by phone, email, and system requests, and dispatching work orders and service requests for city facilities.

The ideal candidate has a high school diploma, at least six months of administrative support experience, and a valid driver's license. The position is part-time (25 hours/week) with shifts mornings or afternoons.

Qualifications

• Requires high school diploma or GED / HSE.
• Six months of full-time equivalent experience in administrative support.
• Valid driver’s license in compliance with City driving standards.

Responsibilities

• Respond to customer requests by phone, email, and system generated requests, dispatches and processes through to completion.
• Serve as a point of contact for inquiries regarding city facilities maintenance and repairs.
• Enter, update and edit data in the computer system using specialized software.
• Gather detailed customer information to ensure accurate work orders and dispatching to appropriate personnel.
• Dispatch work orders and related logistics to field personnel by phone or email.
• Assist with year-end reporting requirements and maintain customer service databases.

Skills

Customer service

Data entry

Administrative support

Education

High school diploma

Tools

Microsoft Office

Job description

City of Chesapeake invites applications for an Office Assistant to support the Customer Call Center operations in Chesapeake, VA. The role focuses on handling customer inquiries by phone, email, and system requests, and dispatching work orders and service requests for city facilities.

The ideal candidate has a high school diploma, at least six months of administrative support experience, and a valid driver's license. The position is part-time (25 hours/week) with shifts mornings or afternoons.