Receptionist/Call Center Agent #JR-01427

City of Virginia Beach; Virginia Beach (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health, dental, life insurance

Retirement plans

Tuition reimbursement

Employee assistance program

Professional development

Job summary

The City of Virginia Beach Department of Human Services seeks a Receptionist/Call Center Agent to join the Fleet & Facilities Office. You will greet visitors, answer calls, manage appointment calendars, and provide information about activities and locations within the department.

This on-site role follows a Monday–Friday 8am–5pm schedule. Preference given to candidates with call center experience and familiarity with Cisco Webex.

Qualifications

• Minimum two years of education/experience in roles like clerk or office assistant.
• Experience handling front desk interactions and visitor inquiries preferred.
• Familiarity with customer service policies and procedures is a plus.

Responsibilities

• Direct visitors to the correct area and answer incoming department calls.
• Follow Front Desk security guidelines and alert staff of any threats.
• Communicate rules and policies clearly to visitors and callers.
• Apply customer service principles to assist the public effectively.
• Maintain and update telephone lists and resource information.
• Operate computer screening systems efficiently.
• Maintain a professional demeanor to resolve complaints by directing to the right program area.

Skills

Call center experience

Front desk experience

Education

High school diploma or equivalent

Tools

Cisco Webex

Job description

The City of Virginia Beach Department of Human Services is seeking to hire a Receptionist/ Call Center Agent to work in the Fleet & Facilities Office. Customer Care unit. This candidate will greet and announce appointments, visitors, and clients at the receptionist station, prioritize and organize resource appointment calendars and duty sheets and provide information regarding activities at Human Services, location of other departments, offices and employees within the organization.

Duties

• Direct visitors to correct area and answer incoming calls to the department.
• Follow all guidelines and policies pertaining to Front Desk security procedures, alert proper administration staff of any threatening or dangerous situation.
• Communicate with a variety of people to accomplish daily assignments on the telephone and in person; explain rules, policy and regulations.
• Apply knowledge of principles and processes for providing customer and personal services to public.
• Maintain and update resource information and telephone lists.
• Operate computer screening systems.
• Maintain a professional demeanor to resolve client or public complaints by directing to appropriate program areas.

Schedule

Monday – Friday 8am-5pm

Preferences

• Call center experience; Cisco/Webex preferred
• First Point of customer contact/receptionist experience

The City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include:

• Maternity/paternity and parental leave
• Holidays and Paid Leave
• Tuition Reimbursement
• Employee Assistant Program
• Professional Development

Additional requirements

Drug & Alcohol Clearinghouse: No

Minimum Qualifications: Requires any combination of education (above the high school level) and/or experience equivalent to two (2) years in fields providing the required knowledge, skills, and abilities associated with such positions as clerk or office assistant. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

The City of Virginia Beach is an Equal Opportunity employer.