Utility Billing & Customer Care Agent

City of Virginia Beach; Virginia Beach (VA); On-site; USD 41,000 - 63,000; Full time

Job summary

The City of Virginia Beach Public Utilities Department is seeking candidates for the Customer Contact Center. You will be the first point of contact, helping customers with billing questions, new service setup, and issue troubleshooting.

You’ll work in a small but busy center and must listen with empathy while resolving inquiries. Requirements include at least 1 year of customer service experience, a 30 WPM typing test, and the ability to multitask across several computer systems.

Qualifications

• Minimum of 1 year of experience in a call center or customer service setting.
• Typing test of 30 words per minute may be required.
• Ability to multitask while listening to customers across multiple computer applications.
• Must perform basic math calculations quickly and accurately.

Responsibilities

• Be the first point of contact for customers in the Public Utilities Customer Contact Center.
• Assist customers by phone, answer billing questions, set up new service, and troubleshoot issues.
• Listen actively and show empathy while guiding customers through processes.
• Demonstrate reliability, punctuality, and teamwork in a busy work environment.

Skills

Call Center

Customer Contacts

Customer Inquiries

Public Utilities

Education

Some college in applicable field

Job description

The City of Virginia Beach Public Utilities Department is seeking candidates for the Customer Contact Center. You will be the first point of contact, helping customers with billing questions, new service setup, and issue troubleshooting.

You’ll work in a small but busy center and must listen with empathy while resolving inquiries. Requirements include at least 1 year of customer service experience, a 30 WPM typing test, and the ability to multitask across several computer systems.