Front Desk PBX & Guest Communication Specialist

3001 Atlantic LLC; Virginia Beach (VA); On-site; USD 18,184 - 25,898; Part time

Job summary

3001 Atlantic LLC is looking for a Hub Team Member / PBX Operator to enhance guest experiences at the Hilton Virginia Beach Oceanfront. This entry-level seasonal position requires the ability to multitask and effectively communicate with guests and hotel departments. Ideal candidates are detail-oriented and have strong customer service skills.

This role includes managing calls, coordinating guest requests, and ensuring service delivery in a fast-paced environment. Join a team dedicated to providing exceptional service where teamwork, ownership, and passion are valued.

Qualifications

• Strong customer service mindset and positive communication style.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong follow-through.

Responsibilities

• Answer and manage in-house and external calls with professionalism.
• Coordinate guest requests and dispatch them to the appropriate departments.
• Support the Front Desk team with guest communication.

Skills

Customer service mindset

Multitasking

Strong communication skills

Attention to detail

Team collaboration

Education

High School education

Tools

Hotel software

Tablets

Phones

Job description

3001 Atlantic LLC is looking for a Hub Team Member / PBX Operator to enhance guest experiences at the Hilton Virginia Beach Oceanfront. This entry-level seasonal position requires the ability to multitask and effectively communicate with guests and hotel departments. Ideal candidates are detail-oriented and have strong customer service skills.

This role includes managing calls, coordinating guest requests, and ensuring service delivery in a fast-paced environment. Join a team dedicated to providing exceptional service where teamwork, ownership, and passion are valued.