Receptionist/Call Center Agent

City of Virginia Beach; Virginia Beach (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid leave

Tuition reimbursement

Employee assistance program

Parental leave

Professional development

Job summary

City of Virginia Beach seeks a Receptionist/Call Center Agent for the Fleet & Facilities Office, Customer Care unit. You will greet visitors, answer calls, announce appointments, and direct inquiries to the correct department.

You will manage calendars and provide information about Human Services activities, location of other offices, and staff. This full-time role requires basic computer literacy, strong customer service skills, and the ability to handle difficult callers.

Qualifications

• Requires any combination of education (above the high school level) and/or experience equivalent to two (2) years in fields providing the required knowledge, skills, and abilities.
• Ability to greet visitors and manage inquiries at a front desk.
• Strong written and verbal communication skills and active listening.

Responsibilities

• Greet and announce appointments, visitors, and clients at the receptionist station.
• Answer incoming calls and direct to the correct department.
• Follow security procedures and escalate threats to appropriate staff.
• Maintain resource information and telephone lists; schedule and manage calendars.

Skills

Computer literacy

Customer service

Detail-oriented

Telephone etiquette

Education

High school diploma or equivalent

2+ years office/clerical experience

Tools

Cisco/Webex

Microsoft Office

Job description

Job Posting End Date:October 25, 2026Department:HUMAN SERVICESCompensation Grade:G15Compensation Range & Starting Salary:Pay Range: $35,193.60 - $54,849.60Starting salary - Minimum of the Pay RangeJob Exempt (If No, Position is eligible for overtime):NoAbout Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The City of Virginia Beach Department of Human Services is seeking to hire a Receptionist/ Call Center Agent to work in the Fleet & Facilities Office. Customer Care unit. This candidate will greet and announce appointments, visitors, and clients at the receptionist station, prioritize and organize resource appointment calendars and duty sheets and provide information regarding activities at Human Services, location of other departments, offices and employees within the organization.Duties:Direct visitors to correct area and answer incoming calls to the department.Follow all guidelines and policies pertaining to Front Desk security procedures, alert proper administration staff of any threatening or dangerous situation.Communicate with a variety of people to accomplish daily assignments on the telephone and in person; explain rules, policy and regulations.Apply knowledge of principles and processes for providing customer and personal services to public.Maintain and update resource information and telephone lists.Operate computer screening systems.Maintain a professional demeanor to resolve client or public complaints by directing to appropriate program areas.Schedule: Monday – Friday 8am-5pmPreferences:Call center experience; Cisco/Webex preferredMicrosoft Office Suite experienceFirst Point of customer contact/receptionist experienceExperience assisting difficult customers/complain resolutionState system experience, preferable VaCMSThe City offers a generous benefits package such as health, dental and life insurance, retirement, and savings plans. Other key benefits include:Maternity/paternity and parental leaveHolidays and Paid LeaveTuition ReimbursementEmployee Assistant ProgramProfessional DevelopmentAdditional requirements:• DMV Transcript: No• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: No• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: Requires any combination of education (above the high school level) and/or experience equivalent to two (2) years in fields providing the required knowledge, skills, and abilities associated with such positions as clerk or office assistant. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.Skills:Computer Literacy, Customer Service, Detail-Oriented, Telephone EtiquetteWorking Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/P11022.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.