Front Desk & Administrative Specialist — Customer Care

Roanoke County, Virginia; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Roanoke County, Virginia seeks an Administrative Assistant to assist the public, answer a multi-line phone system, and provide information on programs and policies. Responsibilities include opening/closing the lobby, data entry, payments, and filing.

The role supports referrals, recordkeeping, and coordinating supplies, with a strong emphasis on customer service. Requires a high school diploma (or equivalent) with accounting coursework, plus considerable clerical and cash-handling experience.

Qualifications

• High school diploma or equivalent with accounting/bookkeeping courses.
• Strong customer service experience in public-facing roles.
• Experience with clerical work and basic cash handling.
• Proficient with Word and Excel; able to manage records.
• Ability to explain County programs and respond to inquiries.
• Capable of handling payments and maintaining financial records.

Responsibilities

• Greet customers in person and on the phone at the front desk with a friendly, professional demeanor.
• Open and close the lobby per agency procedures and route calls from a multi-line system.
• Provide information on departmental programs, policies, and procedures.
• Prepare and maintain computer records and handle payments with receipts.
• Assist applicants with benefits and services and file management.
• Maintain file room, assemble service files, and purge records per state guidelines.
• Assist with staff training and provide guidance to administrative team.

Skills

Customer service

Clerical tasks

Accounting basics

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent plus accounting/bookkeeping courses

Tools

Microsoft Word

Excel

Job description

Roanoke County, Virginia seeks an Administrative Assistant to assist the public, answer a multi-line phone system, and provide information on programs and policies. Responsibilities include opening/closing the lobby, data entry, payments, and filing.

The role supports referrals, recordkeeping, and coordinating supplies, with a strong emphasis on customer service. Requires a high school diploma (or equivalent) with accounting coursework, plus considerable clerical and cash-handling experience.