Front Desk & Call Center Specialist

City of Virginia Beach; Virginia Beach (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid leave

Tuition reimbursement

Employee assistance program

Parental leave

Professional development

Job summary

City of Virginia Beach seeks a Receptionist/Call Center Agent for the Fleet & Facilities Office, Customer Care unit. You will greet visitors, answer calls, announce appointments, and direct inquiries to the correct department.

You will manage calendars and provide information about Human Services activities, location of other offices, and staff. This full-time role requires basic computer literacy, strong customer service skills, and the ability to handle difficult callers.

Qualifications

• Requires any combination of education (above the high school level) and/or experience equivalent to two (2) years in fields providing the required knowledge, skills, and abilities.
• Ability to greet visitors and manage inquiries at a front desk.
• Strong written and verbal communication skills and active listening.

Responsibilities

• Greet and announce appointments, visitors, and clients at the receptionist station.
• Answer incoming calls and direct to the correct department.
• Follow security procedures and escalate threats to appropriate staff.
• Maintain resource information and telephone lists; schedule and manage calendars.

Skills

Computer literacy

Customer service

Detail-oriented

Telephone etiquette

Education

High school diploma or equivalent

2+ years office/clerical experience

Tools

Cisco/Webex

Microsoft Office

Job description

City of Virginia Beach seeks a Receptionist/Call Center Agent for the Fleet & Facilities Office, Customer Care unit. You will greet visitors, answer calls, announce appointments, and direct inquiries to the correct department.

You will manage calendars and provide information about Human Services activities, location of other offices, and staff. This full-time role requires basic computer literacy, strong customer service skills, and the ability to handle difficult callers.