Front Desk/ Back Office Float

King & Bishop; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

King & Bishop is seeking a dependable Front Desk / Back Office Float for a busy specialty medical practice in Port Charlotte, FL. This onsite role supports both front and back-office functions to maintain smooth operations and a positive patient experience.

Ideal candidates have prior medical office experience, strong customer service, and familiarity with health insurance processes including eligibility, referrals, and authorizations.

Qualifications

• Previous experience in a medical office, physician practice, or healthcare setting.
• Knowledge of health insurance processes including eligibility, referrals, authorizations, and patient accounts.
• Experience with athenahealth and/or Integrity preferred.
• Strong computer and data-entry skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics, insurance coverage, and contact information.
• Collect copays, deductibles, balances, and other patient payments.
• Answer incoming calls and assist with patient questions, messages, and requests.
• Obtain and maintain required patient forms and documentation.
• Review patient accounts for missing or outdated information.
• Assist with referrals and insurance-related documentation.
• Communicate with insurance carriers and healthcare offices as needed.
• Maintain accurate and timely documentation within the EMR.
• Verify insurance eligibility and benefits.
• Confirm coverage and patient financial responsibility.
• Assist with referral and authorization requirements.
• Follow up on missing or incorrect insurance information.
• Support prior authorization processes as needed.
• Navigate insurance portals and payer websites.
• Identify and help resolve insurance issues that may impact appointments or treatment.
• Maintain accurate insurance information within practice systems.
• Assist with patient account and insurance-related questions.
• Provide administrative support to providers and clinical staff as needed.
• Assist with preparing patients for appointments within the scope of the position.
• Maintain organized and accurate patient records and documentation.
• Assist with patient calls, messages, and follow-up tasks.
• Float between front and back-office responsibilities based on staffing needs and patient volume.
• Help maintain efficient patient flow throughout the day.
• Perform additional duties as assigned.

Skills

Medical office experience

Customer service

Communication skills

Attention to detail

Multitasking

Bilingual

Athenahealth

Integrity

Tools

Athenahealth

Integrity

Job description

Front Desk / Back Office Float

We are hiring for our client seeking a dependable and detail-oriented Front Desk / Back Office Float to support a busy specialty medical practice. This position will provide support across both front and back-office functions, helping maintain efficient daily operations and a positive patient experience. The ideal candidate has previous medical office experience, strong customer service skills, and knowledge of health insurance processes, including eligibility, referrals, authorizations, and patient accounts. Experience with athenahealth and/or Integrity is strongly preferred. Bilingual candidates are encouraged to apply.

Responsibilities

Front Desk & Patient Support

• Greet and assist patients in a professional and welcoming manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics, insurance coverage, and contact information.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Answer incoming calls and assist with patient questions, messages, and requests.
• Obtain and maintain required patient forms and documentation.
• Review patient accounts for missing or outdated information.
• Assist with referrals and insurance-related documentation.
• Communicate with insurance carriers and healthcare offices as needed.
• Maintain accurate and timely documentation within the EMR.

Insurance & Administrative Support

• Verify insurance eligibility and benefits.
• Confirm coverage and patient financial responsibility.
• Assist with referral and authorization requirements.
• Follow up on missing or incorrect insurance information.
• Support prior authorization processes as needed.
• Navigate insurance portals and payer websites.
• Identify and help resolve insurance issues that may impact appointments or treatment.
• Maintain accurate insurance information within practice systems.
• Assist with patient account and insurance-related questions.

Back Office & Float Support

• Provide administrative support to providers and clinical staff as needed.
• Assist with preparing patients for appointments within the scope of the position.
• Maintain organized and accurate patient records and documentation.
• Assist with patient calls, messages, and follow-up tasks.
• Float between front and back-office responsibilities based on staffing needs and patient volume.
• Help maintain efficient patient flow throughout the day.
• Perform additional duties as assigned.

Qualifications

• Previous experience in a medical office, physician practice, or healthcare environment.
• Working knowledge of medical insurance and eligibility processes.
• Experience with insurance verification, referrals, and/or authorizations preferred.
• Experience with athenahealth and/or Integrity strongly preferred.
• Strong computer and data-entry skills.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Professional, dependable, and adaptable.
• Comfortable transitioning between front desk and back-office responsibilities.

Preferred Experience

• Specialty medical practice experience.
• athenahealth and/or Integrity experience.
• Insurance verification and benefits investigation.
• Referral and prior authorization processes.
• Medical scheduling.
• Experience working with multiple insurance plans and payer portals.
• Bilingual communication skills.

Work Environment

This is an onsite position within a busy specialty medical practice. The successful candidate will work directly with patients, providers, clinical staff, and insurance carriers while maintaining professionalism, accuracy, and patient confidentiality. We are seeking someone who is adaptable, organized, and comfortable stepping in wherever support is needed to help keep the practice running smoothly.