Bilingual Float Medical Receptionist

Public Health Management Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Public Health Management Corporation's PHMC Care Clinic in Philadelphia seeks a Float Medical Receptionist to cover front desk duties across sites, manage check-ins in EPIC, verify insurance, and schedule appointments. This role supports language access and patient flow at multiple sites within the network.

The position requires English and Spanish fluency, 1 year of medical office experience, and a High School Diploma or GED. It is a full-time role reporting to the Health Practice Manager.

Qualifications

• Knowledge of billing procedures and Insurance verification.
• Data Entry.
• Knowledge of medical terminology.
• Familiar with Managed Care Plans and Referral Process.
• Extensive Organization Skills.
• Must have a pleasant manner.
• Ability to manage and complete work assigned by several staff.
• Must be flexible.
• Fluent in speaking Spanish.

Responsibilities

• Responsible for all front Desk Functions in a Primary Care setting.
• Schedule Appointments.
• Schedule specialty and ancillary appointments.
• Check in patients in EPIC.
• Verify Insurance on Insurance Portals.
• Fee-assess patients and collect copays.
• Reconcile all payments collected.
• Daily Batching of encounter forms.
• Complete Managed Care Referrals.
• Obtain Pre-Certs when needed.
• Log referrals in the tracking system.
• Follow up for reports from specialists.
• Arrange transportation when needed for patients.
• Assist patients when needed Review patients' charts and encounter forms for completion.
• Perform other duties as assigned.

Skills

Billing & Verifications

Data Entry

Medical Terminology

Managed Care

Organization

Pleasant Demeanor

Multitasking

Flexibility

Bilingual Spanish

Education

High School Diploma or GED

Job description

PHMC Care Clinic
Philadelphia, PA 19123, USA

Description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Reports To: Practice Manager

FTE: Full-Time

Affiliation: HS/Health Center

Summary Job Description:

Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Practice Manager.

The Bilingual, Spanish-speaking Float Medical Receptionist performs a wide variety of front desk duties across all Specialized Health Services health center sites, covering staff vacancies, leaves, call-outs, and periods of high patient volume. The Float Medical Receptionist must adapt quickly to each site's patient flow, providers, and workflows while maintaining a consistent emphasis on quality of care and customer service. Fluent in English and Spanish. The Float MA communicates directly with Spanish-speaking patients and families and supports language access at every site. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions.

Age/Patient Populations Served (Double-click on box to activate appropriate indicator)

Age of Patient Population Served

Pediatric (0 - 19 yrs)

Adult (19 – 64 yrs)

Geriatric (65 yrs & older)

Nonage Specific Task (N/A)

Population

Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities

Patient with exceptional communication needs

Patient with developmental delays

Patient at the end of life

Patient under isolation precautions

All Populations

Essential Duties and Responsibilities:

• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Check in patients in EPIC
• Verify Insurance on Insurance Portals
• Fee-assess patients and collect copays
• Reconcile all payments collected
• Daily Batching of encounter forms
• Complete Managed Care Referrals
• Obtain Pre-Certs when needed
• Log referrals in the tracking system
• Follow up for reports from specialists
• Arrange transportation when needed for patients
• Assist patients when neededReview patients' charts and encounter forms for completion
• Perform other duties as assigned

PHMC Compliance Responsibilities:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with the standards of the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

Job Requirements:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below must represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills:

• Knowledge of billing procedures and Insurance verification.
• Data Entry.
• Knowledge of medical terminology.
• Familiar with Managed Care Plans and Referral Process
• Extensive Organization Skills
• Must have a pleasant manner.
• Ability to manage and complete work assigned by several staff
• Must be flexible.
• Fluent in speaking Spanish

EXPERIENCE:

One to two years of experience in a medical office environment

EDUCATION:

High School Diploma or GED equivalent

PHMC is an E-Verify and Equal Opportunity Employer

Qualifications

Skills

Preferred

Effective Communication

Advanced

Customer Service

Advanced

Customer Service

Expert

Verbal Communication

Advanced

Microsoft Office Suite

Advanced

Motivations

Preferred

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Experience

Required

One (1) year of experience in a medical office environment.

Preferred

Knowledge of medical terminology

Knowledge of billing procedures and Insurance verification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.