Office Assistant Float

Reid Health; Richmond (IN); On-site; USD 31,000 - 42,000; Full time

Job summary

Reid Health is seeking a Float Pool Office Assistant to support front desk operations at multiple clinics in Indiana. You will handle calls, schedule appointments, check in/out patients, and maintain medical records under supervision of Providers and Practice Managers.

The role emphasizes accurate data entry, insurance verification, and coordinating schedules to ensure smooth patient flow across practices. Travel to practices is required as needed.

Qualifications

• High school diploma or GED required.
• Previous computer experience required.
• Six months of clerical experience preferred, with knowledge of medical terminology.
• Experience in a provider office or medical setting is a plus.

Responsibilities

• Answer and triage incoming telephone calls, answer questions, take messages, and schedule appointments.
• Maintain appointment schedules based on urgency and exam length.
• Confirm next-day appointments by calling patients and rescheduling as needed.
• Greet patients on arrival and collect co-payments.
• Verify insurance information and update in EPIC.
• Process charting, insurance forms, and patient documentation.
• Balance cash drawer and prepare deposits.
• Assist with billing questions and route complex issues to a supervisor.

Skills

Front office duties

Telephone handling

Appointment scheduling

Medical records

Education

High School Diploma or GED

Tools

EPIC

Job description

6100 RHPA Administration
Schedule: Day Shift. Monday - Friday. 7a-5p varies by individual department needs. Travel required.

About The Position

The Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient.

Overview Of Responsibilities

• Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary.
• Maintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible.
• Greet patients as they arrive.
• Collect patient co-payments.
• Verify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Update chart with copies of current insurance card and patient registration forms.
• Prepare new patient charts as appropriate.
• Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived.
• Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
• Sort, distribute, and file appropriate mail, lab results, transcription, and other patient data via IC/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follow up with patients that canceled/no showed their appointment.
• Monitor patient portal, Payor Coverage Portal, and e-mails daily.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: High School Graduate or GED equivalent
• Education Preferred: N/A
• Experience Required: Previous computer experience.
• Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.