Front Office Floater- PRN

ECAA - Anesthesia Specialists; Charlotte (NC); On-site; USD 29,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Professional development

Job summary

Southeast Pain and Spine Care is seeking a Front Office Floater (PRN) in Charlotte, NC. The role supports front desk operations across multiple clinic locations, providing high-level patient service and ensuring smooth check-in/out processes.

Responsibilities include scheduling, insurance verification, and coordinating with clinical staff to maintain efficient patient flow. Travel between locations is required as needed, with training and professional development opportunities offered.

Qualifications

• Minimum of 1 year of medical front office experience.
• Experience in a specialty medical practice preferred (pain management a plus).
• Knowledge of insurance verification, referrals, and medical terminology.
• Experience with EMR systems, especially eClinicalWorks is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Reliable transportation and ability to travel between locations.
• Professional appearance and team-oriented attitude.

Responsibilities

• Greet patients and deliver excellent customer service.
• Check in and check out patients accurately.
• Schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, and balances.
• Answer phones and direct calls appropriately.
• Maintain patient demographic and insurance information.
• Scan and upload records into EMR.
• Coordinate with clinical staff for smooth patient flow.
• Assist with referrals and other front office tasks.
• Float between multiple locations to provide coverage.

Skills

Medical front office

Customer service

Typing/EMR

Phone etiquette

Tools

eClinicalWorks

Job description

Description

Job Title: Front Office Floater PRN

Location: Charlotte NC, Area

Job Type: PRN

Salary Range: $21.00 - 26.00/hour depending on experience

About Us

Southeast Pain and Spine Care is a growing, patient-centered pain management practice seeking an experienced Front Office Floater to join our team. This position is perfect for someone who thrives in a fast-paced medical environment, enjoys helping patients, and is flexible enough to provide front office support across multiple clinic locations.

Position Summary

As a Front Office Floater, you will serve as the first point of contact for our patients while ensuring our front office operations run smoothly. Duties would include: ensuring seamless check-in and check-out processes, managing patient intake, and coordinating scheduling. This role requires excellent customer service skills, attention to detail, and the ability to adapt quickly to different office locations and teams.

Key Responsibilities

• Welcome patients and provide exceptional customer service.
• Check patients in and out efficiently and accurately.
• Schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, and outstanding patient balances.
• Answer phones and direct calls appropriately.
• Maintain accurate patient demographic and insurance information.
• Scan and upload medical records and other documentation into the electronic medical record (EMR).
• Coordinate with clinical staff to ensure efficient patient flow.
• Assist with referrals and other front office administrative duties.
• Float between multiple office locations as needed to provide coverage.

Qualifications

• Minimum of 1 year of medical front office experience required.
• Experience in a specialty medical practice preferred (pain management experience is a plus).
• Knowledge of insurance verification, referrals, and medical terminology.
• Experience with electronic medical records (eClinicalWorks experience preferred).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Reliable transportation and willingness to travel between office locations.
• Professional appearance and a positive, team-oriented attitude.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.