Front Office - Primary Care

Florence Health; Lucedale (MS); On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

Supportive, team-oriented environment

Immediate start

Opportunity for key role in clinic operations

Job summary

A patient-centered medical practice in Lucedale, Mississippi is looking for an experienced Front Office / Front Desk professional to ensure smooth daily operations and improve patient experience. The role involves managing front desk responsibilities, handling patient check-in/check-out, verifying insurance, and using electronic health record systems like Athena. Ideal candidates are tech-savvy, organized, and possess strong communication skills. This position offers a consistent full-time schedule with a competitive pay ranging from $12 to $14 per hour based on experience.

Qualifications

• Previous front desk or medical office experience required.
• Experience with insurance verification and basic billing processes.
• EHR experience required.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients and manage front desk operations.
• Handle patient check-in and check-out.
• Verify insurance eligibility.
• Schedule appointments and manage calendars.
• Maintain documentation within the electronic health record.

Skills

Front desk operations

Insurance verification

EHR systems

Organizational skills

Interpersonal skills

Tools

Athena

Job description

About the Role

We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations.

In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor.

This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment.

What You’ll Do

• Greet patients and manage front desk operations with professionalism and warmth
• Handle patient check-in and check-out, ensuring accurate demographic and insurance information
• Verify insurance eligibility and support basic billing-related processes
• Schedule appointments and manage provider calendars efficiently
• Answer phones, respond to patient inquiries, and route messages appropriately
• Maintain accurate documentation within the electronic health record (Athena preferred)
• Communicate effectively with clinical staff to support smooth patient flow
• Manage administrative tasks including scanning, filing, and record maintenance
• Use practice systems and technology efficiently to support daily operations
• Contribute positively to a collaborative, respectful, and patient-focused office environment

What We’re Looking For

• Previous front desk or medical office experience required
• Experience with insurance verification and basic billing processes
• EHR experience required
• Highly comfortable using computers and office technology
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Professional, dependable, and able to manage multiple tasks at once
• Team-oriented mindset with a strong focus on patient experience

Why Join

• Immediate start in a well-established, busy medical practice
• Opportunity to play a key role in patient experience and daily clinic operations
• Supportive, team-oriented environment
• Consistent schedule in a stable practice setting

Schedule & Compensation

Schedule: Monday-Friday (full-time)

Pay: $12-$14/hour, based on experience

$12 - $14 biweekly