Front Desk Attendant

UFC Gym - Downtown Pittsburgh; Murrieta (CA); On-site; USD 18,752 - 26,708; Part time

Job summary

UFC Gym - Downtown Pittsburgh is looking for a Front Desk Attendant responsible for delivering superior customer service and ensuring a welcoming environment for members and guests.

Your role includes greeting visitors, managing phone inquiries, and maintaining club operations. Strong interpersonal skills and CPR certification are essential. Join us to be part of a dynamic fitness team.

Qualifications

• Possess strong interpersonal and communication skills.
• Able to multi-task and perform tasks with accuracy.
• Understands and follows oral and written instructions.

Responsibilities

• Deliver superior customer service to members and guests.
• Maintain the cleanliness of the front desk and lobby.
• Respond effectively to member inquiries and escalate if needed.

Skills

Customer service focus

Strong interpersonal skills

Energetic and outgoing personality

Education

High school diploma or GED

Current CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Essential Duties & Responsibilities

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum Certifications / Educational Level

• High school diploma or GED required
• Current CPR/AED certification

Compensation: $16.50 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].