Front Desk Attendant

UFC GYM; Rosemead (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

UFC GYM in Rosemead, CA is seeking a Front Desk Representative who greets members, handles inquiries, processes memberships, and drives the Ultimate Service Promise. This role requires a high school diploma or GED, CPR/AED certification, and at least 6 months of customer service experience in health clubs or related fields.

You will assist with retail sales, manage phone lines, and help keep the lobby inviting.

Qualifications

• High school diploma or GED required.
• Current CPR/AED certification.
• Minimum 6 months’ customer service experience in health club, retail, hospitality or food service.
• Strong communication and telephone etiquette.
• Able to multi-task and work as part of a team.

Responsibilities

• Greet members and guests warmly as they enter and leave the club.
• Answer calls professionally and transfer to the correct department.
• Check in members and verify memberships; sign up for classes.
• Assist with retail sales of supplements and apparel.
• Manage POS transactions and provide accurate change.
• Maintain a clean front desk and lobby area.
• Report safety or emergency issues to management.
• Attend meetings and assist with inventory and pricing as needed.
• Call overdue members regarding late dues and payments.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Multi-tasking

Team player

Attention to detail

Education

High school diploma or GED

CPR/AED certification

Job description

The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Addresses members’ questions or directs them to the appropriate individual for better assistance.
• Sells supplements, apparel and other UFC GYM retail items to members.
• Rings up purchases on the POS system and provides accurate change.
• Maintains a professional image and behavior at all times—avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assists with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS

The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS

• Knowledge, skills & abilities:
• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Must be a team player and possess a can-do attitude.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Minimum certifications/educational level:
• High school diploma or GED required.
• Current CPR/AED certification.
• Minimum experience:
• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.
• Physical Requirements:
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.