Front Desk Attendant

UFC GYM NORTH BRUNSWICK; North Brunswick Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

Job summary

UFC GYM NORTH BRUNSWICK is seeking a Front Desk Attendant to deliver exceptional customer service. Responsibilities include greeting members, answering telephone calls, and ensuring front desk operations run smoothly.

The ideal candidate should possess a high school diploma or GED and current CPR/AED certification, along with a friendly, outgoing personality and strong interpersonal skills. This role offers opportunities for advancement and provides a positive work environment.

Qualifications

• Must possess excellent telephone etiquette and communication skills.
• Ability to perform tasks accurately with attention to detail.
• Friendly and outgoing personality is essential.

Responsibilities

• Greet members and guests warmly and assist them promptly.
• Ensure incoming calls are answered professionally.
• Maintain cleanliness at the front desk and lobby area.
• Address maintenance and cleanliness issues immediately.

Skills

Energetic personality

Strong interpersonal skills

Customer service focus

Ability to multi-task

Education

High school diploma or GED

Current CPR/AED certification

Job description

Benefits

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Responsibilities

• Front Desk Customer Service
  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Ensures proper member check‑in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations
• Club Operations and Administration
  • Keeps front desk and lobby neat and clean at all times
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past‑due members with Front Desk Representatives regarding late dues and down payments
  • Partners with maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

• Knowledge, skills & abilities:
  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi‑task and perform tasks with accuracy and attention to detail
• Minimum certifications/educational level:
  • High school diploma or GED required
  • Current CPR/AED certification