Front Desk

UFC Gym - Downtown Pittsburgh; Loma (MT); On-site; USD 20,173 - 28,731; Part time

Benefits offered by this job

Employee discounts

Health insurance for eligible employees

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

UFC Gym - Downtown Pittsburgh is hiring a Front Desk Representative to be the first point of contact for members and guests. You will provide exceptional customer service while managing memberships, answering inquiries, and maintaining a professional image.

The role requires a friendly personality, strong communication skills, and a high school diploma or GED. Benefits include health insurance and employee discounts, with a starting compensation of $17.75 per hour.

Qualifications

• Current CPR and AED certification is required.
• Minimum 6 months of customer service experience in relevant industries.
• Experience with multiple phone lines preferred.

Responsibilities

• Greet members and guests warmly as they enter and leave the club.
• Answer incoming calls professionally and efficiently.
• Check in members and verify their membership.
• Sell supplements and apparel to members.
• Maintain a neat and clean front desk and lobby.

Skills

Energetic and friendly personality

Strong interpersonal skills

Customer-service focus

Ability to multi-task

Team player

Education

High school diploma or GED

Tools

Basic computer skills

Phone systems experience

Job description

Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

Responsibilities

• Warmly greet members and guests as they enter and leave the club.
• Answer incoming calls in a professional and efficient manner, transferring calls promptly to the right department or individuals.
• Check in members, verify membership, and sign up members for group fit or ultimate classes.
• Register prospective members and direct them to the membership department.
• Address members’ questions or direct them to the appropriate individual for better assistance.
• Sell supplements, apparel and other UFC Gym retail items to members.
• Ring up purchases on the point-of-sale system and provide accurate change.
• Maintain a professional image and behavior at all times—avoid eating, sitting, reading, internet surfing, using a personal cell phone, or other activities not work‑related.
• Respond professionally to requests and inquiries from guests, members, and staff.
• Provide information to members regarding special club events.
• Immediately report or escalates to management any unsafe conditions or emergency situations.
• Keep front desk and lobby neat and clean at all times.
• Perform opening and closing procedures for the front desk, as assigned.
• Attend monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Call all past‑due members regarding late dues and down payments.

Qualifications

• Energetic and possess a very friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Strong customer‑service focus.
• Understand and follow oral and written instructions.
• Ability to multi‑task and perform tasks with accuracy and attention to detail.
• Team player with a can‑do attitude.
• Adhere to meal and rest break periods and clock in and out for all shift times.
• High school diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
• Minimum 6 months’ customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.

Physical Requirements

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on feet for a full shift.

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Dental insurance for eligible employees
• Vision insurance for eligible employees
• Wellness resources
• Paid time off
• Competitive salary
• Bonus based on performance for eligible employees
• Training & development
• Tuition assistance
• Flexible schedule
• Opportunity for advancement

Compensation: $17.75 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668‑0911 or [e-mail].