Front Desk Overnight Attendant

UFC GYM; Miami (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

UFC GYM in Miami is seeking a Front Desk Attendant to deliver exceptional service to members and guests. You will greet visitors, answer calls, assist with check-in, and respond to questions while maintaining a friendly atmosphere.

You will manage the front desk area, keep accurate logs, and coordinate with maintenance and staff to ensure clean, safe facilities. This role requires energy, professionalism, and a strong focus on customer service.

Qualifications

• High school diploma or GED is required.
• Current CPR/AED certification is required.
• Energetic and friendly personality with strong customer service skills.

Responsibilities

• Greet guests and members warmly and assist promptly.
• Answer incoming calls professionally and efficiently.
• Follow proper member check-in procedures.
• Address member questions and escalate unresolved issues.
• Maintain the maintenance log, fitness profiles, and group reservations.
• Report unsafe conditions or emergencies to management immediately.
• Keep front desk and lobby neat and clean at all times.
• Track retail goals and help the club meet or exceed targets.
• Call past-due members with front desk staff regarding dues.
• Coordinate with maintenance and janitorial teams to fix issues.

Skills

Energetic personality

Excellent communication

Customer service

Telephone etiquette

Multitasking

Attention to detail

Professionalism

Education

High school diploma or GED

CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Essential Duties & Responsibilities

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

Knowledge, skills & abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification