Front Desk Attendant

UFC Gym - Downtown Pittsburgh; North Brunswick Township (NJ); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

Job summary

UFC Gym - Downtown Pittsburgh is looking for a Front Desk Customer Service representative. In this position, you'll be responsible for greeting guests, answering calls, and ensuring a welcoming atmosphere.

The ideal candidate should possess strong interpersonal skills, a friendly personality, and a focus on customer service. A high school diploma and CPR/AED certification are required. The compensation is $16.00 per hour with opportunities for advancement.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality.
• Strong interpersonal and communication skills, including telephone etiquette.
• Must have a strong customer service focus, diplomacy, and professionalism.

Responsibilities

• Greet guests and members warmly and assist them promptly.
• Answer incoming calls in a professional and efficient manner.
• Maintain proper member check-in procedures and respond to concerns.

Skills

Friendly personality

Interpersonal skills

Customer service focus

Attention to detail

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

Essential Duties & Responsibilities

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi‑task and perform tasks with accuracy and attention to detail

Minimum Certifications / Educational Level

• High school diploma or GED required
• Current CPR/AED certification

Compensation: $16.00 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].