Front Desk Attendant

UFC GYM; Fort Lauderdale (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Job summary

UFC GYM in Fort Lauderdale is seeking a Front Desk Attendant responsible for delivering excellent customer service to members and guests. You will ensure guests are greeted warmly and assist them promptly.

Qualifications include a high school diploma and CPR/AED certification. A friendly, outgoing personality and strong customer service skills are essential. The role involves maintaining the cleanliness of the front desk and lobby as well as responding to member queries efficiently.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills are required.
• Able to multi-task and perform tasks with accuracy and attention to detail.

Responsibilities

• Ensure guests and members are warmly greeted and promptly assisted.
• Maintain cleanliness at the front desk and lobby at all times.
• Respond effectively to member questions, requests, and concerns.

Skills

Energetic and friendly personality

Strong interpersonal skills

Customer service focus

Ability to multi-task

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.