Front Desk Attendant

UFC GYM; North Brunswick Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

Job summary

UFC GYM is hiring a Front Desk Attendant in North Brunswick Township, New Jersey. The role involves delivering superior customer service by greeting members and guests, answering calls, and maintaining front desk operations.

Candidates should have excellent interpersonal skills, a positive attitude, and strong attention to detail. Required qualifications include a high school diploma and CPR/AED certification. Benefits include performance bonuses and opportunities for advancement.

Qualifications

• Must be energetic and possess a very friendly, outgoing personality.
• Strong interpersonal and communication skills, including telephone etiquette.
• Ability to follow instructions and multi-task while maintaining accuracy.

Responsibilities

• Greet and assist guests and members warmly.
• Answer incoming calls professionally and efficiently.
• Maintain cleanliness at the front desk and lobby.

Skills

Customer service focus

Interpersonal skills

Telephone etiquette

Positive attitude

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

Overview

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Benefits

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

Essential Duties & Responsibilities

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification