Front Desk Attendant

UFC GYM; Miami (FL); On-site; USD 30,000 - 35,000; Part time

Job summary

UFC GYM in Miami is looking for a Front Desk Attendant responsible for delivering superior customer service. You will be greeting guests, assisting with inquiries, and maintaining club operations.

The ideal candidate should possess a high school diploma and CPR/AED certification, as well as strong interpersonal skills and a friendly personality. This role requires multitasking abilities and attention to detail, ensuring a warm environment for all members and guests.

Qualifications

• Must possess a very friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Understands and follows oral and written instructions.

Responsibilities

• Deliver superior customer service to members and guests.
• Ensure that guests and members are warmly greeted.
• Respond effectively to member questions and requests.

Skills

Energetic and outgoing personality

Strong interpersonal skills

Customer service focus

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

Knowledge, skills & abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level

• High school diploma or GED required
• Current CPR/AED certification