Front Desk Associate – Onsite Guest & Admin Support

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match & dis­c

Group Life Insurance, LTD and AD&D

Tuition assistance & licensure/cet

Paid Time Off, sick time, bereavement

Referral program earning up to $1,000

Wellness program and on-site gym

Discounts at participating retailers

Daily pay available through UKG Wallet

Job summary

Rosecrance Behavioral Health in Rockford, IL is seeking a courteous receptionist to manage front-desk duties, answer calls, greet visitors, and support clerical tasks. This on-site 8-hour shift role runs Monday–Friday, 8:30am–5:00pm, with a base pay starting at $18 per hour, depending on education and credentials.

You will handle PCI data security steps, direct inquiries, and collaborate with the clerical team to ensure smooth operations.

Qualifications

• High school diploma or GED.
• Reception experience or an equivalent combination of education, training and experience.
• General clerical training or experience.
• Excellent oral and written communication skills.

Responsibilities

• Work hours assigned by leadership and be available to work additional hours when necessary.
• Respond to all incoming phone calls, directing them to the appropriate parties or taking messages as necessary.
• Welcome all visitors and ensure they are directed to the appropriate parties or locations.
• Perform miscellaneous clerical duties as assigned.
• Answer calls from the inquiry line and direct as assigned.
• Perform secure handing of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
• Participate in mandatory Payment Card Industry (PCI) training, access controls, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
• Serve as a member of the Clerical Team and participate in all team meetings and activities.
• Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Skills

Excellent communication

Reception experience

Clerical skills

Education

High school diploma or GED

Job description

Rosecrance Behavioral Health in Rockford, IL is seeking a courteous receptionist to manage front-desk duties, answer calls, greet visitors, and support clerical tasks. This on-site 8-hour shift role runs Monday–Friday, 8:30am–5:00pm, with a base pay starting at $18 per hour, depending on education and credentials.

You will handle PCI data security steps, direct inquiries, and collaborate with the clerical team to ensure smooth operations.