Front Desk & Guest Services Coordinator (Onsite)

Rosecrance-4; Rockford (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Group Life Insurance, LTD and AD&D

Tuition assistance & licensure/cert.

Paid Time Off, sick time, bereavement

Referral program up to $1,000 per hire

Wellness program, on-site gym

Discounts at participating retailers

Daily pay via UKG Wallet

Job summary

Rosecrance Ware Center in Rockford, IL is seeking a professional receptionist to handle front-desk duties, switchboard tasks, and various clerical responsibilities. Strong communication and a polished presence are essential for delivering compassionate service at a behavioral health facility.

The role operates Monday–Friday, 8:30am–5:00pm, onsite at the Ware Center. A base rate of $18.00 per hour accompanies a comprehensive benefits package, with daily pay options and tuition/licensure support

Qualifications

• High school diploma or GED required.
• Reception experience or equivalent education/training.
• General clerical training or experience.
• Excellent oral and written communication skills.

Responsibilities

• Work hours assigned by leadership and be available to work additional hours when necessary.
• Respond to all incoming phone calls, directing them to the appropriate parties or taking messages as necessary.
• Welcome all visitors and ensure they are directed to the appropriate parties or locations.
• Perform miscellaneous clerical duties as assigned.
• Answer calls from the inquiry line and direct as assigned.
• Perform secure handling of cardholder data, including encryption and storage limitations, per security policies.
• Participate in PCI training and regular security assessments per PCI DSS guidelines.
• Serve as a Clerical Team member and participate in team meetings and activities.
• Adhere to Rosecrance Compliance and Code of Conduct principles.
• Deliver exceptional customer service consistently to every customer.

Skills

High school diploma

Reception experience

Clerical training

Communication skills

Education

High school diploma or GED

Job description

Rosecrance Ware Center in Rockford, IL is seeking a professional receptionist to handle front-desk duties, switchboard tasks, and various clerical responsibilities. Strong communication and a polished presence are essential for delivering compassionate service at a behavioral health facility.

The role operates Monday–Friday, 8:30am–5:00pm, onsite at the Ware Center. A base rate of $18.00 per hour accompanies a comprehensive benefits package, with daily pay options and tuition/licensure support